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24-hour access : Responding to students' need for late library hours at the University of Denver
The University of Denver's Penrose Library saw a substantial increase in use as a result of several new and enhanced services over a six-year period. In turn, longer operating hours and increased staffing for a 24-hours-a-day, ...
A bookless library, part I : Relocating print materials to off-site storage
This article presents an analysis of the feasibility of a bookless library in a research setting. As spaces for collections are being converted for increased study and community spaces, many libraries have been moving ...
A bookless library, part II : Managing access services with no in-house collections
In the spring of 2011, the Penrose Library at the University of Denver began the process of storing all materials, services, and staff to temporary locations in preparation for a building renovation project. The library ...
Managing the access services desk : Utilizing layered levels of staff skills
In addition to circulation interactions, it is shown that access services desks field a wide array of multifaceted interactions. The management at the University of Denver's Penrose Library developed a system of layered ...