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24-hour access : Responding to students' need for late library hours at the University of Denver
The University of Denver's Penrose Library saw a substantial increase in use as a result of several new and enhanced services over a six-year period. In turn, longer operating hours and increased staffing for a 24-hours-a-day, ...
Managing the access services desk : Utilizing layered levels of staff skills
In addition to circulation interactions, it is shown that access services desks field a wide array of multifaceted interactions. The management at the University of Denver's Penrose Library developed a system of layered ...