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Access services at Penrose Library, University of Denver : A case study
The endeavors of the Access Services Department of University of Denver's (DU) Penrose Library is introduced as a six-year case study. The purpose, mission, and functions of the department are described.
Managing the access services desk : Utilizing layered levels of staff skills
In addition to circulation interactions, it is shown that access services desks field a wide array of multifaceted interactions. The management at the University of Denver's Penrose Library developed a system of layered ...