A bookless library, part II : Managing access services with no in-house collections

Abstract

In the spring of 2011, the Penrose Library at the University of Denver began the process of storing all materials, services, and staff to temporary locations in preparation for a building renovation project. The library was faced with the challenge of delivering all materials from an off-site storage facility within two hours of request. A new paging service was introduced to the campus, and other services were enhanced. This article explores the challenges of such library service enhancements.